Returns & Refunds

Shop with confidence. We offer a 48-hours return policy on most items.

Returns Policy

48 Hours Returns

We accept returns within 48hrs of delivery. Returns must be processed within 2 days after you have received your item.

Return Eligibility

To qualify for a return, items must be unused, in their original packaging, in a resaleable and same condition which you received it. Proof or receipt of purchase will also be required.

Return Process

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your return is received and inspected, we’ll process your refund within 5–7 business days to your original payment method. Original shipping fees are non-refundable unless the item is faulty.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately or within 24hours of delivery. Include your order number and clear photos. We will offer a replacement or full refund promptly.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original and place a new order.

How to Return

Contact Us

Email us at accessoriesbydija@gmail.com or call +44 7823794582 with your order number.

Pack Your Item

Place the item in its original packaging with all tags attached. Include the return authorization form.

Ship It Back

Use the return label for UK customers, or ship to: Accessories By Dija, Returns Dept, London, UK.

Get Refunded

Once received, we'll process your refund within 5-7 business days.

Frequently Asked Questions

What items cannot be returned?

Earrings, custom jewelry, and items that have been worn, damaged, or altered cannot be returned.

How long does a refund take?

Refunds are processed within 5-7 business days after we receive your return. It may take additional time for your bank to process.

Can I exchange for store credit?

Yes, you can choose a refund to your original payment method or store credit for future purchases.

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